Practical Back Office Support

for Small Businesses

Reliable support with admin, CRM, customer follow up, marketing and the behind the scenes work that keeps getting pushed aside.

Smiling woman working on a laptop in a modern office environment.

5* Google rated

25+ years’ experience

Award-winning support

Trusted by 50+ small business owners

Approved Member of Society of Virtual Assistant

When the work behind the scenes starts to pile up

Growing a business often means the important work behind the scenes starts to take up more space than expected.

  • The follow ups that should have been done yesterday.
  • The CRM that is not quite up to date.
  • The documents, templates and processes that keep getting pushed aside.
  • The marketing tasks that happen when you can squeeze them in.
  • The small jobs that are not really small anymore.

Connxess helps you bring order to those areas, so your business feels easier to manage and you have more space to focus on the work only you can do.

If you are wondering whether Connxess is the right kind of support for your business, this short video gives you a quick feel for how we work.

You will hear more about the practical support we provide, how we help bring order to the work behind the scenes, and why you do not need to hand everything over at once.

It is a simple starting point if you want to understand what support could look like before booking a call.

Juli

What kind of support do you need?

Every business owner comes to Connxess with a slightly different pressure point. Some need regular help behind the scenes. Some need a system, CRM or process sorting properly. Some know they need support, but want to hand things over carefully.

Here are three common ways we can help.

Practical Back Office Partner

For business owners who need reliable help with the work that keeps the business moving.

Admin support, customer follow up, marketing tasks, CRM updates and the day to day work that often gets pushed aside.

Systems Plus Support

For businesses that need more order in their tools, processes and customer follow up.

This could include CRM support, templates, spreadsheets, workflows, documentation, email sequences or simple processes that make the business easier to manage.

Safe Delegation

For business owners who know they need help, but want to hand things over in a way that feels controlled and manageable.

We start with the areas causing the most pressure, agree what happens first, and build trust step by step.

How working with Connxess starts

Trusted support that makes business feel easier to manage

The best proof is often in the small things clients notice: clearer systems, less chasing, work completed properly, and more space to focus on their own clients.

Posted on Google Google
Emma Thompson profile picture
Emma Thompson
26/06/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I can highly recommend Juli. We needed help setting up our Microsoft Office calendars and Bookings system for the team. It was something I could probably have figured out myself eventually, but it would have taken a lot of time, time I simply didn't have. After an initial consultation, Juli came into our office, quickly understood exactly what we needed, and set everything up to work around our business. She then provided training for the whole team and followed up with a detailed report, so we all felt confident using the new system. Sometimes it's easy to think you'll save money by doing it yourself, but in reality, it's far more valuable to leave it to the experts. Juli saved us hours of frustration, got everything working exactly as we wanted, and allowed us to focus on running our business. Thank you, Juli!
Posted on Google Google
Jennifer Goldie profile picture
Jennifer Goldie
20/04/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Working with Juli has been great, it really takes such a weight off and gives me space to concentrate on my business. Juli has also been brilliant in advising me on networking and introducing me to people which has been really helpful for me. Juli is so calm and capable and very good at what she does. It is a real pleasure to work with her on not only admin but socal media and other useful tasks. People said get a VA to help you but I put it off for a long time but I am glad I finally got one and that it is Juli.
Posted on Google Google
Joanne Bate profile picture
Joanne Bate
13/04/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I've had a great experience working with Juli. She's well organised, reliable, and really easy work with .Highly recommend
Posted on Google Google
Richard Powell profile picture
Richard Powell
11/09/2025
Google star 1Google star 2Google star 3Google star 4Google star 5
Juli has been an amazing asset as our VA. Most importantly, we trust her wholeheartedly which was a huge factor of consideration when we were selecting a VA for our business. She has a great work ethic and is always on the ball. Keeps us accountable where necessary and works very hard. Thank you Juli.
Posted on Google Google
Jennifer Henderson profile picture
Jennifer Henderson
06/02/2025
Google star 1Google star 2Google star 3Google star 4Google star 5
I have known Juli at ConnXess for a number of months and have always been impressed with the service that she offers to business owners. She takes care of the bits of the business that you didn't set up your business to do and you can stop spending time on these activities and concentrate on what you love. Systems and processes are so important to help a business grow and working with someone who is as knowledgeable and skilled as Juli and the team is a must. I would have no hesitation in recommending ConnXess.
Posted on Google Google
Paul Thompson profile picture
Paul Thompson
05/02/2025
Google star 1Google star 2Google star 3Google star 4Google star 5
I recently got in touch Juli at Connxess for help with an Excel issue that had me stumped. Juli took my partially completed spreadsheet and, with her expertise, quickly transformed it to match exactly what I had envisioned. Her work was both efficient and impressive. Fantastic service—I highly recommend her!
Posted on Google Google
EMMA CROMARTY profile picture
EMMA CROMARTY
26/09/2024
Google star 1Google star 2Google star 3Google star 4Google star 5
I said for a while that I really didn't want to use a VA, that it wouldn't be helpful to me, that they wouldn't have a clue what I did etc etc. After being completely overwhelmed with work, I finally put my trust in Juli. She started with setting up Hubspot and managing my CRM system and moved onto managing all my regular email communications, preparing standard templates for me to use, contacting clients to chase quotations, re-writing my website pages and more! She is super efficient and no doubt does these sort of jobs way quicker than I would. It gives me time to focus on the business and my clients. I get to do the things I both enjoy and need to do in order to grow my business, while Juli is in the background doing some much needed work to a better standard than I could do. I focus on my skills and pass everything else to her! For someone who didn't think this VA thing would work - I can say it definitely does! Highly recommend ConnXess and will obviously be passing more and more to Juli as I grow.
Posted on Google Google
Adam Smith profile picture
Adam Smith
15/04/2024
Google star 1Google star 2Google star 3Google star 4Google star 5
Connxess have supported my business seamlessly from the start. Efficiency is the keyword, highly recommended!
Posted on Google Google
Dr. David F George profile picture
Dr. David F George
15/04/2024
Google star 1Google star 2Google star 3Google star 4Google star 5
I recently had the pleasure of working with Juli at Connxess on my marketing documentation and I couldn't be more satisfied with the results. Juli expertly crafted the wording for my website, making it engaging and professional. Additionally, she did a fantastic job structuring our FAQ documentation to seamlessly integrate with our choiceMaster ChatBot. Her skillful work has significantly enhanced our online presence. Highly recommend Juli if you're looking for top-notch marketing support!
Posted on Google Google
Eric M-B profile picture
Eric M-B
09/11/2023
Google star 1Google star 2Google star 3Google star 4Google star 5
Juli has been an excellent addition to our business, handling all our social media posts and giving great advice on marketing generally. Thanks for your support!
Connxess Award win #SBS
ConnXess Best Business Enabler Finalist 2025 award badge in gold.
Connxess Award win #SBS
Connxess Award win #SBS

Ready to get something off your plate?

Whether you need ongoing support or one specific piece of work sorted first, the easiest next step is a short conversation.

We can talk through what is taking up your time, what feels messy, and where Connxess could help you bring more order behind the scenes.

How Connxess works with you

Good support is not just about getting tasks done. It is about feeling confident that the work is understood, handled properly and moving in the right direction.

That is why the way we work matters as much as the work itself.

Care

We take time to understand what is weighing you down before we start moving tasks around.

Reliability

You will not be left chasing us for basic updates.

Diligence

We handle the detail properly, especially when working with CRM, documents, follow up and processes.

Expertise

You get practical support built on real experience, not guesswork.

Collaboration

We work with your tools, your priorities and your way of working.

Not sure where to start?

Book a discovery call and we’ll talk through what is taking up your time, what feels messy, and where Connxess could help you bring more order behind the scenes.

No pressure to have everything worked out before the call. We can help you decide what would make the biggest difference first.

Prefer to send a message first? Contact us here.